Support
Remote technical support provider
OneWorld Helpdesk is a remote technical support provider and has deep experience in helping companies strategies to reduce costs, enhance quality and improve customer satisfaction & experience. OneWorld Helpdesk has developed expertise in helping customers transition their onsite help desks to managing these operations for new customers, for both cycle time reduction in transitioning services and reusable methodologies for implementing help for their customers.
OneWorld Helpdesk offers multi-channel (voice-based, e-mail, web-based & chat-based) technical support services. OneWorld Helpdesk's helpdesk services can be tuned depending on the size of the company and the array of technology being supported. The requirements for IT help desk support ranges from basic trouble ticketing and first level support for medium-sized companies, to large corporate help desk operations needing a complex mix of proactive and self-service tools, remote control and diagnostics and strict service-level tracking and reporting.
Contact Information
support@radmediacorp.com